The Web of Services

Kearns & West helps clients communicate their vision and create productive connections with stakeholders, employees, and customers through a spectrum of services designed to help clients navigate a complex framework of needs, policies, interests, and markets.

Communications Planning

Building comprehensive communications strategies, which include specific and detailed objectives; stakeholders; messages; communications tools; and measurable, meaningful indicators of both progress and success

Process Management

Coordinating project activity through next steps memos to help teams keep track of tasks and deliverables while advancing their missions

social media

Connecting with stakeholders and influencers on social platforms through strategy and content development

user-centric design

Building products, tools, and technologies that meet users’ needs and interests

strategic planning

Bringing together diverse opinions to help leaders develop comprehensive, data-driven plans that represent all interests

media relations

Identifying and connecting with media influencers resulting in high-value media coverage

data capture & visualization

Conveying technical information and capturing value through eye-catching, informative visuals

large scale stakeholder engagement

Designing and implementing processes that involve stakeholders across a wide-range of geographies, cultures, and interests including engaging underrepresented or disproportionately impacted communities in local decision making

facilitation & conflict resolution

Providing third-party, neutral facilitation services including maintaining the focus and progress of the discussion, developing meeting ground rules, employing tested participation techniques that work toward building consensus (if that is the intended goal of the meeting) and collecting input from all participants

policy & issue management

Monitoring policy development and developing response strategies

digital engagement

Using technology to bring people together when they cannot meet at the same time and place and supporting efficient and effective collaboration and communications in between interactions


Conducting interviews, surveys, focus groups, and material review and developing use cases and audience personas

collaboration training

Educating others and building capacity for strong foundations of communications, conflict resolution, negotiation, and collaboration activities


Providing data to help make strategic decisions and iterative and incremental improvements to project implementation

outreach management

Identifying and connecting with stakeholders to inform decision making through a range of in-person and digital activities

thought leadership

Establishing individuals and organizations as experts in their field


Using an audience-centered approach to build messages that resonate

conflict & issues assessment

Researching and documenting participants’ interests and desired outcomes to inform a process